By accessing this website you agree to our terms and conditions and privacy policy. If you do not agree to be bound by these terms and conditions and privacy policy you may not use or access this website. Elle Belle UK’s website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” and “Elle Belle UK” are to Prime International t/a Elle Belle UK, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB.


1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product are as accurate as possible. However, a slight variation in the actual goods may occur. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.

1.2 By submitting an order to us by telephone or on our website you represent and warrant that the payment details provided on your order are valid and correct. When your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.


2.1 You can place an order in one of two easy ways; online via our website and through our secure third party payment provider PayPal, or order over the telephone with our customer services team.

2.2 Non-acceptance of an order may be a result of one of the following:

2.2.1 The product you ordered being out of stock or discontinued (also see section 7 of these terms & conditions – Product Availability)

2.2.2 Our failure to obtain a valid payment authorisation and or full payment for goods ordered.

2.2.3 We identify an incorrect pricing or product description error.

2.2.4 Failure to meet our Terms and Conditions & eligibility to order.

2.2.5 Failure to meet our accepted Payment Methods criteria.

2.3 Ordering Online

2.3.1 Shortly after you have placed and confirmed an order with us online you will be directed to our thank you for ordering page and an email will be sent to you acknowledging the exact details of your order. This acknowledgement email is not an order confirmation or order acceptance from Elle Belle UK. Should you not receive an e-mailed order acknowledgement within 1 working days, please contact our Customer Services Team on 0333 772 0545 (0333 numbers are classed as “geographic” numbers for BT customers. 0333 numbers may be free from a BT landline depending on what call plan you are on.
Mobile and other network call charges may vary, please refer to your service provider for more details) or by e-mail on
if you are outside of the UK. Our telephone lines are open Monday to Friday, 9am to 5pm.

2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Elle Belle UK will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out in these terms and conditions below.


3.1 If you wish to cancel your order, please contact our Customer Services Team in writing by:

3.1.1 Emailing us and forwarding your order acknowledgement email that we sent you to
stating your intention to cancel the order.

3.1.2 Writing to us at Prime International t/a Elle Belle UK, Unit 28, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB stating your unique order reference and intention to cancel the order.

3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order as per the instructions within our Returns Policy within section 4 of these terms and conditions.

3.3 In compliance with ‘Distance Selling Regulations’, the customer can cancel their order within 14 days (starting from the day that they receive their goods).


4.1 Returns Policy

4.1.1 Elle Belle UK offer a 100% no quibble 60 days returns policy for goods purchased on our website or over the telephone.

4.1.2 Simply contact us in writing (this includes email or letter) within 60 days of the receipt of goods. Return the goods to us within another 14 days of contacting us, and we will process a full refund or replacement for the returned part/parts.

4.1.3 Unfortunately the following items may not be returned: Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

4.1.4 Please ensure you return the goods to us in their original packaging. Your statutory rights as a consumer will not be affected.

4.1.5 Refunds will be made for the original purchase amount against the original form of tender. Free returns are only available for goods despatched to the UK Mainland. Please note that in all other cases postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.

4.1.6 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

4.1.7 None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

4.2 Returns Procedure

4.2.2 We strongly recommend that you retain your proof of postage receipt from the Post Office until you have received a refund for your returned goods.

4.2.3 To return your purchase(s) send your package to our returns address below:
Prime International Limited t/a Elle Belle UK, Returns Department, Unit 28, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB.

4.2.4 Returns refunds will be issued within 14 days of the receipt of goods.
If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us by e-mail by forwarding your original order acknowledgement and question to
. Alternatively you can call our customer services team on Tel: 0333 772 0545. (0333 numbers are classed as “geographic” numbers for BT customers. 0333 numbers may be free from a BT landline depending on what call plan you are on.
Mobile and other network call charges may vary, please refer to your service provider for more details)


5.1 Payment for orders via our third party payment provider PayPal may be converted from £ Sterling to the your local currency (see 5.3).

5.2 We accept payment via PayPal and Elle Belle UK Gift Cards.

5.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account payment will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.

5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.6 Please note that Elle Belle UK does not accept cash in any circumstances. Elle Belle UK Gift Vouchers are only redeemable online. Elle Belle UK Gift vouchers will not be accepted as payment for orders over the telephone.

5.7 When an order is placed online payment for your order will be taken at the point of you processing payment on our website. When placing an order over the telephone, payment will be taken by our customer services team at the point of ordering through a third party payment provider.

If you have any further queries, please contact your bank/card issuer.


6.1 Prices may change and offers may be withdrawn at any time.

6.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.


Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances an item is no longer available, we will not substitute an item but will contact you and cancel the item from the order.


8.1 Delivery Timing

8.1.1 Please note Elle Belle UK cannot guarantee specific and up to delivery dates. Please allow 3-5 working days for delivery within the UK and Channel Islands, and up to 7-10 working days for International delivery unless alternative dates are stated. This is subject to goods being in stock and prompt payment and authorisation.

8.2 UK and Channel Islands Delivery

The following delivery charges apply to UK and Channel Islands addresses:

8.2.1 Royal Mail First Class Delivery or Courier (up to 1-3 working days)
£2.99 per order.
8.2.2 Royal Mail Special Delivery Guaranteed or Next Day Courier (1 working day – next day)
£8.99 per order.

Free UK Delivery

Standard delivery is free within the UK and Channel Islands for all orders over the value of £30.00.

8.3 International Delivery

8.3.1 The following delivery charges apply to EUROPE
£9.99 per order.

(Usually despatched within 24 working hours but please allow up to 7-10 working days for delivery).
8.3.2 The following delivery charges apply to USA & CANADA
£14.99 per order.

(Usually despatched within 24 working hours but please allow up to 7-10 working days for delivery).
8.3.3 The following delivery charges apply to THE REST OF THE WORLD.
£14.99 per order.

(Usually despatched within 24 working hours but please allow up to 7-10 working days for delivery).

All International orders over 1kg may be subject to an additional delivery charge.

If in doubt please email

8.3.4 We deliver our online products to countries worldwide.

8.3.5 We reserve the right to withdraw Channel Islands and International delivery at anytime.

8.3.6 We cannot be held accountable for delays in customs clearance.

8.3.7 Delivery charges for all exported items are based on calculated volumetric weight and delivery destination. This will be quoted during the checkout process prior to your order being charged.

8.3.8 Import Duty

Elle Belle UK cannot be held responsible should local customs authorities wish to confiscate any particular item contained within your delivery, or charge any import duty on such items. The recipient is responsible for paying the duty.

8.4 Costs for Undelivered Items

If any undelivered items are returned to us due to non-collection from the post office, in all cases the postage costs to re-send the items must be re-paid to us before we will dispatch the items again.


10.1 We may change the Elle Belle UK website and correct or update information (including product information) on it or change these terms and conditions at any time without notice. With this in mind we recommend that you frequently check these terms and conditions for any amendments and changes.

10.2 Except in relation to the description of products and services available for order from our website, we do no

t guarantee and are not responsible for the accuracy of any information provided on the website.

10.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

10.3.1 Retrieve and display the content of the website on a screen;

10.3.2 Print copies of the content for your own personal use; and

10.3.3 Store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

10.4 You may not use this website or its contents:

10.4.1 For commercial purposes;

10.4.2 For resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);

10.4.3 To download (other than page caching) or modify the website, or any portion of it;

10.4.4 To interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;

10.4.5 To interfere with the enjoyment or use of the website by any other person;

10.4.6 For any purpose which is unlawful.

10.5 In addition and in relation to this website, you may not use any:

10.5.1 Data mining, robots, or similar data gathering and extraction tools;

10.5.2 Framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;

10.5.3 Meta tags or any other “hidden text” which uses our name or trademarks.

10.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

10.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.

10.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

10.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trademarks, database rights and other intellectual property rights.

10.10 This website may include links to third party web sites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of any Third Party Sites accessible from this website.


11.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through our Order line, whether or not accepted by us).

11.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses. This includes legal fees, arising out of any breach of these Terms and Conditions by you.

11.3 Important Please Note:

We recommend that you consult with your Doctor before starting any physical exercise, dietary or supplement program.

Any information and products obtained from and or given from this web site / organisation should not be taken as medical advice for any reason. The information is not intended to replace advice given by your Doctor. No claim or opinion is intended to be, nor should it be construed to be medical advice.

The information and products on our web sites are not intended to diagnose, treat or cure any disease and is not a guide for self diagnosis and/or treatment.

We do not accept responsibility for the use or misuse of the information and products.
Only purchase from us if you agree to these Terms & Conditions

11.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


12.1 When you place orders online or by telephone, we collect certain personal and transactional information (e.g. name, address, email address) from you. For details on how we use this information, please read our Security and Privacy policy.

12.2 To fulfill our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.


The website and telephone Order line are controlled and operated within the UK. These Terms and Conditions and all matters connected with any order you place with Elle Belle UK are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website, post, fax or through our Customer Services order line.


14.1 We may change these Terms and Conditions at any time. If any of these terms and conditions is invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

14.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

14.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.


You can contact the Elle Belle UK Customer Services Team in the event of any queries on:
Tel: 0333 772 0545 (UK only). (0333 numbers are classed as “geographic” numbers for BT customers. 0333 numbers may be free from a BT landline depending on what call plan you are on.
Mobile and other network call charges may vary, please refer to your service provider for more details)
Email: customerservices@ellebelleuk.com


General Competition Terms and Conditions

The following terms and conditions to apply to competitions and prize draws unless otherwise stated:

17.1 Prize draws and competitions are not open to employees (and their immediate families) of Elle Belle UK, their agents, or anyone connected with the competition or prize draw in question.

17.2 Only one entry per person. Collective and/or proxy entries are not allowed. Where applicable complete our website competition form.

17.3 All prizes are subject to availability and Elle Belle UK reserves the right to exchange them for items of equal or greater value.

17.4 Prizes are non-transferable and cannot be exchanged for cash.

17.5 An independent person will supervise the competitions and prize draws. In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date.

17.6 No correspondence will be entered into regarding the selection of the winner(s).

17.7 To request the name and county of the winner(s), please send a stamped self-addressed envelope to Prime International Limited t/a Elle Belle UK, Competition Winners, Unit 28, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB after the competition date for selecting the winner.

17.8 The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity arranged by or on behalf of Elle Belle UK in connection with the applicable prize draw or competition.

17.9 Prizes unclaimed after 30 days will be deemed to have been forfeited and Elle Belle UK reserves the right to offer the prize to another entrant after this period.

17.10 The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

17.11 By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions


18.1 Elle Belle UK voucher discount codes may relate to the following:

18.1.1 Receiving a Price Discount.

18.1.2 Receiving a Free Product.

18.1.3 Receiving Free Delivery.

18.1.4 Or a combination of the above.

18.2 Voucher Discount Codes can be redeemed at www.ellebelleuk.com on purchases made in GBP sterling.

18.3 Voucher Discount Codes are only valid until their expiry date.

18.4 Elle Belle UK reserves the right to end any Voucher Discount Code promotion at any time including before the advertised expiry date without notice.

18.4.1 Elle Belle UK reserves the right to extend any Voucher Discount Code promotion time including after the advertised expiry date without notice.

18.5 Only one Voucher Discount Code can be redeemed against a purchase in any one transaction.

18.6 A Voucher Discount Code may not be used in conjunction with any other offer. E.g. where an item has already been discounted.

18.7 Voucher Discount Codes for Price Discounts

18.7.1 Price Discounts are not refundable for cash

18.7.2 For money off discounts you must have items in the shopping cart totaling more than the amount of the discount, and meet the minimum spend for the discount to apply where applicable.

18.7.3 You will not be able to roll forward or use again any of the unused part of a voucher discount code.

18.7.4 Discounts will only be available on order values over the amount stated in the offer (if any).

18.7.5 New customer discounts are only redeemable for new customer accounts.

18.7.6 Creating multiple customer accounts under different/alias names and email addresses so that the new customer account discount can be applied is strictly not permitted.

18.7.7 We reserve the right to delete any duplicate customer accounts which we feel have been created with the sole purpose of obtaining a new customer discount.

18.7.8 We reserve the right to cancel any customer orders which have been placed on a duplicate account, with the sole purpose of obtaining a new customer discount.

18.8 Voucher Discount Codes for FREE products.

18.8.1 Elle Belle UK reserves the right to substitute an equivalent product without notice. All free products are subject to availability.

18.9 Voucher Discount Codes for FREE delivery.

18.9.1 Free delivery offers only apply to the UK unless otherwise specified.

18.10 Only one Voucher Discount Code can be used per person.

18.11 Voucher Discount Codes are non-returnable.

18.12 Voucher Discount Code refunds are not transferable and have no cash redemption value.

18.13 Elle Belle UK reserve the right to immediately suspend and cancel a purchase if it believes the customer is in breach of any of these terms and conditions.


Prime International Limited t/a Elle Belle UK, Unit 28, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB, United Kingdom.

Tel: 03337720545
email: customerservices@ellebelleuk.com